Create your first resume
Set up an account, choose a template, enter your profile details, and prepare your first download-ready CV.
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Popular articles
Start with the fixes people need most.
These starting points cover the most common resume, ATS, payment, account, and referral questions.
Understand your ATS score
Learn how keywords, formatting, section completeness, readability, and job-description fit affect your report.
Read answerPayment completed but a feature is locked
Know which details support needs to verify activation without exposing passwords or one-time codes.
Open support formHow referrals and withdrawals work
Review referral links, commission states, withdrawal eligibility, and supported payout methods.
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Getting started
Creating your account, building your first resume, choosing a template, and downloading your resume.
Account setup
First resume
Resume builder
Add work experience, projects, certifications, skills, languages, and reorder resume sections.
Sections
Templates
ATS checker
Understand ATS scores, improve keyword fit, fix formatting issues, and follow ATS best practices.
Scores
Keywords
AI credits
Buying credits, using credits, credit pricing, AI resume improvements, and credit refund policy.
Credits
AI tools
Payments and wallet
Supported payment methods, failed payments, payment receipts, deposits, commissions, and transfers.
Billing
Wallets
Security and account
Password resets, email OTP verification, phone-number updates, account settings, and secure account habits.
Security
Verification
Knowledge base
Article pages, tutorials, and feedback in one loop.
Open focused guidance, move to related questions, and contact support with the relevant account details if the issue remains unresolved.
Open sample articleHow to improve your ATS score
Step-by-step instructions, practical tips, troubleshooting, article feedback, and related articles.
Read articleRecommended next reads
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Before a support ticket, users can review matching articles, popular questions, and known troubleshooting steps.
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Video tutorials
Guided topics
Learn the core workflows in a useful order.
Create your first resume
Walkthrough for account setup, profile basics, template choice, and first download.
Getting StartedImprove ATS score
Guided review of job descriptions, keywords, formatting warnings, and realistic score goals.
ATS CheckerUse AI credits wisely
Examples of high-value AI actions and when to edit the result manually.
AI CreditsEarn with referrals
Affiliate setup, referral links, commission statuses, marketing assets, and withdrawal rules.
Affiliate Program
Admin knowledge base
Guidance is reviewed before it is published.
Clear publishing states help keep account, payment, resume, and referral instructions accurate as the platform changes.
| Article | Category | Signal | Status |
|---|---|---|---|
| How to improve your ATS score | ATS Checker | 92% helpful | Published |
| M-Pesa deposit troubleshooting | Payments | 18 no-result searches | Needs update |
| Affiliate withdrawal rules | Affiliate Program | Draft reviewed | Draft |
Guided paths
Follow the path that matches your goal.
Use a guided path to move from a goal to the relevant product page, FAQ, or support route without reading unrelated material.
Apply for a role this week
Build a resume, check ATS fit, create a cover letter, and prepare interview notes.
Improve an existing resume
Review weak sections, add measurable impact, and tune keywords honestly.
Promote VisiResume
Learn referral links, marketing assets, commissions, and withdrawal rules.
Resolve a payment issue
Gather the transaction reference and safe account details before contacting support.
Need a person?
Send a support request with the right context.
If the help center does not answer it, use the contact page and include the category, safe account details, and any relevant transaction reference.